Forgotten password

Have you forgotten the access details of your user account? No problem, if you at least remember your login or the e-mail which you used to register at Coingi, you can have new access information sent to your e-mail address.

Just fill one or the other into the form and send it. We will send you a link to reset your password to your e-mail address.

 

Important information

Withdrawals are restricted pending 14 days after the password reset.

For security reasons, all withdrawals of Crypto- and fiat currencies are blocked for 14 days

Password changes have no effect on two-factor authentication.

New password change requests have no effect on two-factor authentication. Even after the password change it is necessary to input a one-time password if two-factor authentication is activated.

What if access to two-factor authentication is lost?

When access to two-factor authentication is lost, deactivate it on this webpage: OTP reset

Deactivating two-factor authentication will restrict access to your account for 14 days.